Client support stories

Some simple scenarios where our high-performing clients needed us to go that extra mile to keep their business talking.

Public Service Provider
250 handsets couriered in 2 weeks to keep staff working

Seetec had to react quickly to COVID and didn’t have the resources to setup over 250 handsets. We ordered, configured and sent out over 250 mobile handsets to their staff in 2 weeks so they could work from home.
- 250+ handsets set up
- Completed in 2 weeks
- Enabled staff to work from home
Car Dealership
New servers installed to keep phones online

Regular server crashes caused costly delays due to outdated tech. We highlighted the cause and installed new servers with vented cabinets as part of their existing package.
- Quick fault resolution
- Upgraded IT stack
- Included in existing package
Healthcare Manufacturing
Back-up Fixed Line installed to ensure zero downtime

It was critical that their data connections could never go down as it could cost lives. We installed second fixed line to fall back on so they never go down.
- Emergency line
- Bullet proof broadband
- Included in existing package
Education & Care
Avoided downtime changing complex IT on multi-sites

Over 30 homes were connected to a central IT hub with complex setup. We assessed every site and mapped out their IT needs to avoid problems in their communications during changeover.
- On-site IT assessment
- Avoided break in service
- Reviewed all aspects
IT Company
Supported a global software giants 4000 mobiles

Wipro had over 50 sites globally with more than 30k people relying on their telecoms.
- 24/7 support for large company
- More than 30k mobiles
- Managed telecoms for years